Shipping Policy
Yes, we ship to almost all countries worldwide. Wherever you are, Evan Red is here to deliver to your doorstep.
Shipping Costs:
Shipping costs depend on your location and order details. Taxes and duties are included for most regions. Add items to your cart and enter your shipping information at checkout to calculate shipping costs and delivery time before placing your order.
Shipping Time:
Orders are typically dispatched within 2 business days of purchase.
Delivery Times:
- The Netherlands: Next Business Day
- Europe, US & Canada: 1-3 Business Days
- Other Regions: 3-6 Business Days
Exchanges:
Unfortunately, exchanges are not possible at Evan Red. If you need a different color or item, simply return your original purchase and place a new order on our website. For returns, please refer to our return policy for full details.
Return Policy
We want you to be completely satisfied with your purchase. If you’re not, you can return your items within 30 days of receipt for a
refund or exchange. Here’s how it works:
Eligibility for Returns:
Items must be returned in unused, undamaged condition with all original tags attached.
You may try the items as you would in a physical store, but any signs of use or damage may reduce the refund amount.
Return Process:
Prepare Your Items: Ensure the items are properly packaged to avoid damage during transit.
Shipping:
- The return shipping costs are the responsibility of the customer.
- For customers in the Netherlands, a standard PostNL package costs approximately €6.95 (online).
- For international customers, shipping costs vary based on weight and size.
- We strongly recommend using registered mail with proof of postage for all return shipments.
Important Notes
Customer Responsibility: Return shipments are at your own risk. Evan Red is not liable for lost or damaged returns, so retain proof of postage until your refund is processed.
Refund Timing: Once your return is received and inspected, we will notify you of the approval status and process your refund accordingly.
If you have questions or need assistance with your return,feel free to contact us at info@evanred.com. Our team is here to help!